Policy
Privacy Policy
You deserve effortless luxury—and that includes knowing exactly how your information is handled. This policy explains the data we collect, how we protect it, and how you can stay in control.
Data kept secure
Encryption & limited access
Retention
Only while needed for service
Control
Access, delete, or update data anytime
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1. Overview
Sable Silk collects limited personal data so we can fulfil orders, provide customer support, and keep you informed about launches. This notice explains what we collect, why we collect it, and how you can exercise control.
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2. Information we collect
We collect contact details (name, email, phone) when you place an order or contact us, order information (items purchased, delivery location, payment status), and optional preference data you decide to share in consultations or questionnaires.
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3. How we use your data
Data is used to process and ship orders, authenticate payments, provide support, personalise our recommendations, and comply with legal obligations such as tax or fraud-prevention requirements.
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4. Sharing & processors
We only share data with trusted service providers who help us operate (payment processors, couriers, email providers). These partners may only use your information according to our instructions and must maintain appropriate safeguards.
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5. Data retention
Order information is retained for as long as required to fulfil your purchase, handle returns, and comply with accounting rules. Marketing preferences are kept until you unsubscribe. Once data is no longer required, it is securely deleted or anonymised.
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6. Your rights
You can request access to, correction of, or deletion of your personal information at any time. You may also object to processing, withdraw consent for marketing, or lodge a complaint with your local supervisory authority.